Frequently asked questions
Do you have a showroom, where I can view your inventory?
In order to keep our rental fees and prices competitive, we store our inventory in a warehouse and allow our website to be our storefront and showroom. If you absolutely must see our products prior to your event or before booking, we can schedule a viewing of the items you are interested in by appointment only. Appointment Times are Monday - Thursday between 10am - 4:00pm EST.
What are your payment terms?
A non-refundable deposit of 50% in addition to a signed contract/acceptance of quote is required for us to hold the inventory for the date of your event. The balance is required ten (10) days prior to delivery.
Will you assist me with designing the elements for my event from your inventory?
Absolutely! We will assist you with putting together the proper pieces from our inventory to enhance the overall look and ambiance you desire for your events. We love all things events, and we love designing creative spaces that will have your guests talking for years to come!
Do you offer delivery and pick-up services?
Our trained crew of will deliver, and pick-up items as per your contractual agreement. Trucking/Delivery fees will be based on location, timing, and delivery and pick-up dates. We do not allow any pick-up of our rental items, we want to ensure that all of our items and transported to your event in good condition and then picked up and ready for the next Haute customer.
Can I borrow your inventory for a styled shoot, photo shoot, charity or publicity event?
We certainly love being a part of other vendor's styled shoots and projects. However, due to the volume of requests we receive, we simply cannot donate our inventory. We have adopted a set of guidelines and pricing, entitled "Industry Insider Fee" where we charge a nominal fee for the use and collaboration of our inventory. If our inventory is available, we will send you a quote for the fee. We will take into consideration, items, locations, if photos will be shared, and dates when compiling quotes and accepting your request.
Can you sell any of your inventory or items to me?
All of our inventory items are not for sale but for rent only.
Do you have printed brochures and marketing material of your inventory?
Haute Seats Luxury Event Furnishings always strives to offer our clients the latest options and set the trend for events. We are constantly adding and updating our inventory, so the best way to view all of our product offerings to check our website and social media platforms regularly.
What forms of payment do you accept?
Clients may pay via check, debit/credit card, or direct deposit. Payment in full is due prior to delivery. You can secure your rental order with a deposit. Final numbers and payment is required 10 days prior to your order delivery.
What happens if an item gets damaged on site during my event?
Haute Seats staff will note any damage to furniture or missing items of furniture, which were not included in the deliver slip will be noted when our trained teams picks up. Haute Seats will provide an itemized invoice for repair or replacement cost. Client shall pay the amount submitted by Haute Seats within 30 days of receipt.
Is the Damage waiver fee refundable?
No the damage waiver fee is non-refundable. This allows us to ensure that we account for the normal wear and tear of our inventory and the normal depreciation of value over time.
Do you offer preferred pricing for event planners and event venues/hotels/country clubs?
Yes, we do. We love working closely with event planners and event venues and hotels that work either exclusively and on a frequent basis with Haute Seats. Please inquire about exclusive event planner pricing.